Contact information

Silva’s Forest
9121 N Council Rd
Oklahoma City, OK 73132
Email: dansutter101@icloud.com
Phone: 405-473-6807

Last Updated: [11/29/2025]

30-Day Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition you received it

  • Unused and unopened

  • With all tags (if applicable)

  • In the original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, contact us at dansutter101@icloud.com.
If your return is approved, we’ll send you a prepaid return label and instructions on where to send your package.

Items returned without prior approval will not be accepted.

For any questions, you can always email us at dansutter101@icloud.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain product categories cannot be returned for safety and hygiene reasons:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Opened/used personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us before sending it back.

Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to get a replacement product is to complete a return for your original item. Once the return is accepted, you may place a new order for the desired item.

European Union 14-Day Cooling Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must still meet the eligibility requirements listed above.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status.

If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since we approved your return, contact us at dansutter101@icloud.com.